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我們很高興為您提供一個體驗頂級奢華旅行的絕好機會。如果您想要把自己經濟艙的座位升級至商務艙,可以通過南非航空公司的升艙(Step-Up)系統,告訴我們您愿意為此支付多少費用。

一旦獲取已確認的機票,您就會收到一封電子郵件,告知您有機會將自己的座位升艙,并附有一個導向我們Step-Up出價頁面的鏈接,您可以在那里開始出價。

如果您已獲取確認的機票,但沒有收到這樣一封電子郵件,那么您可以在下面查看自己是否符合條件。

全部只需3個簡單的步驟

  1. 出價:

    向我們出一個價,即根據您愿意為從經濟艙升級至商務艙支付的費用選擇一個金額。

  2. 付款信息:

    輸入您的信用卡詳細信息。只有在您的出價被接受時,您的信用卡才會被扣款。

  3. 查看和提交:

    如果您的出價成功,我們會在起飛前提前24小時通知您。

完成出價后,您會收到一封電子郵件,確認您要升級自己座位的申請,該郵件也可供您用于變更或取消申請。您還會收到一張更新過的電子機票,包含您新的行程信息以及將從您的信用卡上扣除的出價金額。

注意:

只有在您出價成功時,您的信用卡才會被扣款。

  • 1. 下列條款與條件將適用于您(“您”) 為了獲得將您所購的南非航空機票從經濟艙升級至同一航班的商務艙(“升艙”)的機會而向南非航空公司(“南非航空”)提交的出價(“出價”)。要想出價,您必須持有有效的并且已出票的南非航空經濟艙機票,而且相關航班必須是由南非航空運營的精選航班(南非航空對此擁有完全的自由裁量權)。該升艙系統不適用代碼共享航班或是由其它航空公司運營的航班。

    2. 所有提交出價的乘客在提交自己的出價時,必須已達到其居住國的法定成年年齡。未成年乘客的父母和/或其成年的責任人可以代表未成年乘客獲得升艙。您將被視為有權代表所有被指定和列入出價單的人進行出價,而這些人也因此受本條款與條件的制約。

    3. 在符合本條款與條件規定的情況下,當您對在南非航空的預訂提交出價時,無論該預訂是直接在南非航空完成還是間接通過其它途徑傳遞到南非航空,所有在出價中被指定的人都將被視為申請升艙的人選。如果最初的航班預訂中有不止一位乘客,那么該升艙申請應分別適用于該預訂中的每一位乘客。出價金額將按照該預訂中所含乘客的數量相應地倍增。在您提交自己信用卡的詳細信息之前,您會看到這個升艙的總金額。您提交出價即構成一個具有嚴格法律約束力的出價,而南非航空對此有權拒絕或接受。

    4. 乘客(們)對每個航班只能提交一個出價,與出價航班相對應的所購機票應為南非航空公司簽發的票號以083開頭的機票,而且乘客必須使用信用卡出價和支付。

    5. 南非航空沒有義務接受您的出價,提交出價并不代表您或是任何乘客將一定能夠獲得升艙。南非航空對是否接受任何出價擁有完全的自由裁量權。

    6. 南非航空Step-Up升艙服務不適用以下預訂:以兌換機票、免費機票、已經使用里程升艙的機票以及包含嬰幼兒的預訂。

    7. 提交出價即意味著您同意,距離相應航班出發時間只要不少于50小時,您的出價都可以隨時被南非航空接受。只要您的出價還未被南非航空接受,您都可以修改或取消您的出價。一旦您的出價被南非航空接受,則您有法律義務支付您最后出價所報的價格,而且您無權放棄升艙,除非本條款與條件另有規定。

    8. 如果南非航空取消了原航班并為您安排了其它航班,您對原航班的出價可以轉移至新的航班,但必須始終根據商務艙座位的可用情況而定,而且南非航空對此擁有完全的自由裁量權。如果您對原航班的升艙出價已被接受,但因某種原因,更高級別的服務艙位沒有足夠的座位來滿足您的升艙需求,那么您為升艙支付的金額將被退還到您用于支付升艙的信用卡上。

    9. 一旦南非航空接受了您的出價,則您將無法對該出價進行退款、存入或交換,除非符合以下條件:

    • 您的出價被接受并獲升艙的相應航班被取消。
    • 您的出價被接受和獲升艙的相應航班被取消后,南非航空將您安排到其它航班的原預訂艙位。
    • 您的出價已被接受并獲升艙,但您由于南非航空的某種原因而不能乘坐升級的艙位,包括但不限于因設備更換、連接航班延誤而造成您無法享用已升級的艙位,但是不包括由于您自身行為造成的原因。

    為避免任何疑問,如果退款獲得批準,那么您所支付的升艙金額將被退回您用于支付升艙的信用卡。

    10. 獲準的退款將以之前收取升艙費用時的幣種退還。南非航空支付的退款僅限于南非航空收取的升艙費用,不包括銀行的相關收費。

    11. 即使您的出價已被接受且獲得升艙,您所購初始機票的票價規則仍舊有效和適用,包括但不限于取消政策、變更費以及與飛行常客里程累積相關的規則。

    12. 南非航空不能保證會將特定的座位分配給出價被接受且獲得升艙的乘客。

    13. 您可以攜帶行李的數量,須根據適用相應航段的條件與限制對每個航段分別決定。

    14. 即使您的出價已被接受且獲得升艙,您所購初始機票的票價規則仍舊有效和適用,包括但不限于取消政策、變更費以及罰金。南非航空Voyager會員將基于購買初始機票和升艙的金額獲得里程累積。乘客獲得升艙的特定航段將獲得額外的行李額度,如需更多有關行李額度的信息請點擊這里

    15. 如果您的出價已被接受,并且您的信用卡已被收取出價的金額,但您沒有享受到升艙的待遇,則您有權申請退款。您的申請資料必須包含相關航班的登機牌原件。如果您無法提供相關航班的登機牌原件,南非航空則無任何義務退還您為升艙所支付的金額。

    16. 如果您自己取消或錯過了您付費升艙的航班,而不是由于南非航空的過失, 南非航空則不會退還這筆升艙費用。

    17. 南非航空保留修改及變更本條款與條件的權利,并對此擁有完全的自由裁量權。除以上所述之外,任何對本條款與條件的修改、變更或棄權都對南非航空無約束力,除非是經南非航空授權官員簽字的書面文字。提交出價即意味著您接受南非航空Step-Up升艙服務的所有條款與條件。

    18. 本條款與條件應連同南非航空的承運條件(請見flysaa.com)進行閱讀。

  • What is the StepUp Upgrade Service?

    SAA offers its passengers the opportunity to upgrade from Economy Class to Business Class by submitting a bid to SAA.  SAA will evaluate all bids for that specific flight and inform you within 24 - 3 hours prior to departure whether your offer has been approved or not approved.

    Who can make an offer?

    • Passengers that hold a valid economy class ticket issued by SAA with a ticket number starting with 083 for a scheduled flight operated by SAA.
    • You may submit your StepUp Upgrade offer up to 4 hours prior to departure.

    Passengers not eligible for a StepUp Upgrade?

    • Flight bookings which are not yet confirmed
    • Free Tickets
    • Tickets already using miles to upgrade

    Which destinations is the StepUp Upgrade applicable for?

    The Step Up programme is available on all SAA operated flights with ticket numbers starting with 083.

    Can I use the StepUp Upgrade on SAA flights operated by its partner airlines?

    The SAA StepUp Upgrade is available for SAA operated flights only, where the ticket issued by SAA starts with 083

    How does the StepUp Upgrade Work?

    1. Book your flight on flysaa.com or your travel agent.
    2. You might receive an invitation email from SAA telling you about the service with a link to submit your offer.  If you go to manage reservation, there will be a link to check whether your flight is eligible and to submit your offer or on the Step Up page, you can check your eligibility by clicking here.
    3. Enter your offer
    4. Enter your credit card details for general verification, review and confirm your offer
    5. You will receive an email which will contain your offer details for each leg of your flight.
    6. You may use this confirmation email as a link to cancel or change your offer up to 4 hours prior to departure.
    7. From 24 hours prior to departure all offers submitted are reviewed and the available seats in business class will be assigned.  If your offer has been accepted, you receive an email confirmation of your upgrade within 24 - 3 hours prior to departure.  If your offer is not accepted to you receive and email informing you on thus.
    8. You may proceed to check-in online for your Business Class seat.

    If you booked your flight through a travel agency and the email in the booking is that of the travel agents, the travel agent may submit a bid on your behalf or they may forward the email to you and you may bid for yourself.  Alternatively you may check your eligibility and place your bid by clicking here.

    What will happen if I make an offer and it is successful?

    You will receive an email 24 – 3 hours prior to departure informing you that your offer was successful.  Your credit card will be charged by the amount you offered and a new ticket will be emailed to you.

    What will happen if I make an offer and it is not successful?

    You will receive an email 24 - 3 hours prior to departure informing you that your offer was unsuccessful.  Your credit card will not be charged and your original travel ticket remains the same.

    Does the SAA StepUp apply on a Roundtrip?

    All flight legs/segment where the SAA StepUp Upgrade is available will be listed and you will have the opportunity to make your offer on any or all the legs you choose.  You have to make your offer per leg in your itinerary; some legs in your itinerary might not be eligible.

    Will there be additional taxes charged to the upgrade offer?

    No, the offer amount includes all taxes.  If there is a special type of tax in a specific country this will be shown to you throughout the offer process and will be charged as an additional amount to the offer.

    What happens if I have to cancel or change my flight after I’ve submitted an offer?

    You may cancel or change your offer any time prior to departure as long as SAA has not accepted your bid.  If SAA has accepted your offer, you may contact us and we will evaluate if we can move the StepUp Upgrade to your new flight date.

    What happens if I have to change or cancel my trip after SAA accepts my offer?

    After your offer has been accepted by SAA, the upgrade amount is no longer refundable.

    What happens if I cancel my offer by mistake?

    You have up to 4 hours prior departure to correct your offer, re-offer or cancel the offer.

    How does it work when traveling as a couple of family?

    SAA StepUp Upgrade considers all passengers within the booking.

    Travelling with a colleague who does not want to use the StepUp Upgrade?

    Please contact SAA’s contact centre and ask for the booking to be split, you will receive a new booking reference, once that is done you may submit your individual offer by clicking here.

    Can Voyager members redeem their miles for SAA StepUp Upgrade?

    No, Voyager members can redeem their miles for upgrade in the same way they currently doing.

    Will I earn Voyager miles for the SAA StepUp Upgrade?

    Yes, you will earn SAA voyager miles for the upgrade.  You will earn the base miles as per your original ticket plus additional miles for the cabin upgrade bid spent.

    Will the SAA StepUp Upgrade change the conditions of your ticket?

    No, the same fare rules apply as the original fare purchased including change fees and cancellations penalties.

    Can I choose any amount I want to bid?

    Yes.   The system has a strength indicator which is a guide to show you the strength of your bid; this does not guarantee the bids success.  The minimum and maximum bid amount set, is a guide on a fair value of the upgrade.

    Can I offer different amounts for each of my legs of the upgrade?

    Yes, you can offer different amounts for each eligible leg.

    If I have an existing offer and want to use a different credit card, how can I change my card information?

    You need to cancel your current offer first.  You will be able to submit a new bid using your preferred credit card only after the cancellation of your first offer.

    Will I be refunded the amount I bid if the flight I was upgraded on has been cancelled?

    If SAA cancels your flight, SAA will try to accommodate you on the next flight in an upgraded cabin.  If SAA is unable to honour the upgrade, then your bid amount will be refunded back to you.

    What are the benefits of an Upgrade from Economy Class to Business Class?

    • You are entitled to priority check-in and boarding at the airport.
    • You have access to SAA’s lounges.
    • On-board, enjoy SAA’s 180 degree lie flat beds (on certain destinations), cuisine by award winning South African Chefs and a selection of award winning South African wines.
    • On the segment of your flight you have been upgraded to, you are entitled to the business class baggage allowance.  Click here, to see your baggage allowance for your destination.

    When one segment of my trip is upgraded, what is my baggage allowance?

    Additional baggage allowance applies only on the segment that has been upgraded.  All other segments normal economy class baggage rules apply.

    If you have any concerns or need clarification, please email: Ticketingsaa@flysaa.com

您在出價時需要考慮的因素

您的出價是否成功,取決于一系列綜合因素

  • 對升艙的出價金額
  • 其它競爭性的出價
  • 您原先所購經濟艙的票價
  • 您的南非航空Voyager身份狀況
  • 可供升艙的座位數量

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